Terms and Conditions

Scope of application

These general terms and conditions (hereinafter: “GTC”) apply to Rainbowshop.ch (hereinafter: “Shop”) which operates under the company name Rainbow Switzerland Trading Goods GmbH. By visiting and using the shop, you accept the terms and conditions as well as our legal provisions and data protection declaration, which are an integral part of these terms and conditions.


The offer of the shop can include goods and services. All sales, deliveries and other services are carried out exclusively in accordance with these terms and conditions. All questions or complaints in connection with these terms and conditions can be submitted in writing by email to our consumer service (info@rainbowshop.ch).
In connection with the order processing, Rainbowshop processes, among other things, personal data that you provide. Rainbowshop can use this for operational and statistical purposes. You expressly authorize Rainbowshop to pass on all data necessary for processing your orders and shipping the goods (such as name, billing address, delivery address, etc.) to authorized third parties (e.g. warehouse operator, post office, delivery service, newsletter dispatch, etc.). We always adhere to the provisions of Swiss data protection legislation. Please also read our legal provisions and data protection declaration, in particular the section on the collection and use of information

Authorization to use

The use of the shop is reserved exclusively for natural or legal persons who are able to act without restriction and who want to order our products for their own consumption or as a gift for third parties. The data required for the order such as surname, first name, address, e-mail address, etc. must be given completely and truthfully.

Offer and conclusion of contract

The presentation of our range does not represent a binding contract offer. By placing an order, you are submitting a binding offer and thereby also accepting the applicable terms and conditions. Rainbowshop reserves the right to freely decide whether to accept this offer. The purchase contract comes about through the order in the shop by the customer and its acceptance by Rainbowshop. The prices on the day of the order, which are listed in the shop, apply. Rainbowshop employees are not authorized to verbally agree to conflicting terms or to make representations. If information about an article in the range is incorrect, Rainbowshop will make you a counter offer, which you can freely decide to accept.

Delivery area

The delivery area is limited to Europe. We assure you a 100% confidential delivery. You will receive your order from rainbowshop.ch absolutely discreetly and no personal data will be visible on your order, so your privacy is protected.

Delivery terms

The ordered goods will be delivered by post or delivery service. Please note that parcels usually take longer to deliver before public holidays. Rainbowshop or the commissioned delivery service is entitled to place the ordered goods in front of the customer’s doorstep if the customer does not personally receive the order at the time the goods are delivered. If a product is not available or available at a later date due to force majeure or a lack of self-delivery, Rainbowshop reserves the right to withdraw from the purchase contract for this product or to extend the delivery deadlines. Rainbowshop will inform you immediately about the unavailability or the delayed delivery time. If you do not accept a possible counter offer or do not want to accept a delayed delivery notified by Rainbowshop, you can withdraw from the contract. In this case, Rainbowshop will reimburse you for any payments already made.

Guarantee / Delivery times / Return

Rainbowshop guarantees that all ordered products leave our warehouse in perfect quality. If you are not completely satisfied with your order, please contact our consumer service by email (info@rainbowshop.ch). If a delivered article is damaged or does not correspond to the ordered goods, you can return this article within 14 days of receipt. The article is to be sent back to Rainbowshop in the original packaging and enclosing a copy of the invoice. If an item is not available or available later due to force majeure or due to a lack of self-delivery, we reserve the right to make the buyer a replacement offer for the non-deliverable product. The buyer is free to accept the replacement offer or to withdraw from the purchase contract with regard to the non-deliverable article. Under the above conditions, Rainbowshop undertakes to reimburse the purchase price paid by the buyer as well as the postage costs or to deliver an equivalent other article.

Pricing and availability of products

In spite of the fact that the greatest care has been taken, incorrect information cannot be completely ruled out. All product and price information are non-binding. Some offers may only be available in limited numbers or not at all. Due to high demand, products can sell out quickly. Rainbowshop is not responsible for delivery delays, unavailable products, or erroneously incorrect pricing. We reserve the right to make product adjustments. Scheduled offers are only valid for the specified period.

Cancellation and termination of the contract

Orders at rainbowshop.ch are binding in accordance with the section “Offer and conclusion of contract” of these terms and conditions and the contractual partner is obliged to pay for and accept the goods. Cancellations on the part of the contractual partner are not possible at all.

Payment, due date, late payment

The goods are paid for by PayPal, Stripe, credit card or by bank transfer – prepayment. When choosing the payment method «prepayment» (delivery after payment), the total amount must be transferred in advance within 30 days to the following bank account at the
UBS Switzerland AG: IBAN: CH09 0023 3233 2813 6401U / BIC-SWIFT: UBSWCHZH80A Account holder: Rainbow Switzerland Trading Goods GmbH in 4127 Birsfelden / PC account: 80-2-2 / Message: Rainbowshop including first and last name of Buyer. If the buyer is in default of payment, CHF 3.00 / EUR 3.00 will be invoiced as an expense allowance in addition to the amount owed. Rainbowshop reserves the right to exclude or restrict certain types and means of payment in general or in individual cases.
Payment by sending cash or checks is unfortunately not possible. We exclude any liability in the event of loss

Closing remarks

Rainbowshop is operated under the company Rainbow Switzerland Trading Goods GmbH and reserves the right to change these terms and conditions at any time and without giving reasons. Such changes do not apply to orders already placed. All contracts that come about through the use of the shop, as well as these general terms and conditions, are subject to Swiss law to the exclusion of international private law, in particular the Vienna Sales Convention (CISG). The place of performance and jurisdiction is Birsfelden (BL). Should a provision of these general terms and conditions be ineffective, the remaining provisions remain unaffected. Swiss law applies to questions that are not regulated in these General Terms and Conditions.)